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Free Shipping & Returns on All Orders

FAQ

 

Who do I contact if I have an issue? 
Please send any and all inquiries at customer@pollicelee.com

Do you offer free shipping? 
Yes we do, we offer free shipping to the entire United States. For International Orders shipping rates will apply. 

What is your return policy? 
Our return policy is up to 30 days, as long as its returned unworn and not used. The box must also not be damaged. Once we receive the item and evaluate the product has not been damaged, we will issue a full refund. 

You dont have my size, what should I do? 
If we dont carry your size, please send us an email and we can special order your size at no extra cost. There will be some lead time as all shoes are hand crafted and must be imported from Italy. Contact customer@pollicelee.com

Are are styles available all year long? 
Some styles will stay throughout the seasons, and some are seasonal. 

I see that your Glam Collection has a designers name on it, why is that? 
We have different collaborations with many designers to bring our customers amazing styles that no one can offer. Look out for more in the future!